Hotal Industry

I.Abstract

As tourism is one of largest industries in Hong Kong, pure tone of base act as important role to maintain economy. hospitality is one of largest infrastructure which can make tourist or guest to enjoy their journey.

Renaissance Harbour View Hotel acts as model within industry to provide excellence receipts to their customers and award being received. Interview conducted with directors of room and Human Resources autobus can get facts and figures and how the hotel operates. Also, as management emphasize that associates ar assets for hotel to deliver excellence redevelopment, hotel use different kinds of training programs and parley channels to ensure associates and top management can run for as team to achieve goals. However, some suggestions have been given(p) to hotel in articulate to align quality shopworns and to keep engagement within hospitality industry.

II. Introduction

In any organization, based on excellence view on quality, quality is created by a quality culture. Goetsch and Davis (1994: 122) defined a quality culture as ‘an organizational value system which results in an environment that is contributing(prenominal) to the establishment and continual improvement of quality and it consists of values, traditions, procedures, and expectations that promote quality’.



As hotel aimed to provide an optimum quality, it needs to set major(ip) goal to customers. Since customers’ expectations is getting higher and higher, hotels’ service quality ordain not compare within its region only, but also rivals from worldwide. We try to investigate quality system and service economy procedure of the hotel. After that, we find out core competencies of hotel to increase and eliminate weakness from system. Training programs and continuous improvement operate of associates will be studied.

Although quality is intangible and difficult to measures, standard of quality is not responsible by customer service department only. Basically,...If you want to get a full essay, order it on our website: Orderessay



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