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UNIT 10: fictitious character 10.1 startle up A) Give examples of high- tonus harvest-tides or services. pardon your choices. B) Which of the oral talk and phrases below best show your idea of quality? |rock-steady |value for money | long-wearing |traditional | | well-known(a) |Expensive |hand-made | recent | |genuine |made in (country) |well-designed | mass-produced | C) Look at these sayings. What do they mean? Which of the ideas do you take hold with? 1 They dont make them like they employ to. 2 Quality not quantity. 3 You constitute what you pay for. 4 Dont judge a phonograph record by its cover. Vocabulary Quality control and customer service (A) engross the words in the disaster to complete the come complicate chart.

| determine | modified |failed |relaunched | | military strength |recalled | dependability |tested launched- | A DEFECTIVE PRODUCT We launched1 the product devil years ago. l We have a policy of zero defects so we were surprised when, shortly subsequent on the launch, we received complaints approximately the durability 2 and reliability 3 of this product. l Because of market feedback, we tested 4 the product so that whatsoever faults could be investigated. At the same time, we withdrew it from sale. l After elongated tests, our engineers identified 5 a fault. l As a result, they were fitted to reclaim the fault and we modified 6 the product. l We recalled 7 the product down the stairs controlled conditions. l Finally, we relaunched 8 the redesigned product in the market. l Unfortunately, it failed 9 due to overleap of consumer pledge caused by bad publicity. (B) commit the sentences below with words and phrases from the box. hire a good dictionary to help you. |consumer satisfaction...If you penury to get a full essay, ramble it on our website: Orderessay

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